ADC/B.Com-II: Past Papers Business Communication

Students are required to attempt any Five questions including a compulsory question of Market Terms.

1. COMMUNICATION Definition, Process/Factors, Importance, Non-verbal Communication, Planning steps, Business Writing Principles, Formal and Informal languages.
2. ORGANIZATIONAL PLANS
3. OPENING AND CLOSING
4. LEGAL ASPECTS OF BUSINESS COMMUNICATION
5. BUSINESS LETTERS Formats of Business letters. Kinds: Inquiry (product, Status, Candidate); Replies to Inquiries; Order letter, Refusal to and cancellation of an order, Claim and Adjustment (Positive and Negative); Job Letter; Sales Letter; Sales Promotion Letter; Credit Application and Collection Letters.
6. INTER-OFFICE MEMOS
7. ADVERTISEMENTS Job advertisement, Sales Discount Advertisement
8. BUSINESS REPORT Definition, Classification, functions, importance, preparation steps; Preparation of: 1) Memorandum Report, and (2) Letter Report

9. MARKET REPORT Commodity and Capital Markets, Market Terms, Reproduction of Technical Reports in non-technical language.
10. NON-WRITTEN COMMUNICATION
A) Speaking: i. Similarities and differences of oral and written communication, ii) Steps for oral presentation, iii) Delivery techniques.
B) Listening: I) Definition, Difference between hearing and listening; ii) Reasons for poor listening; iii)Responsibilities of a good listener.
C) Leading and Participating: I) Definition of Leadership, ii) Kinds of Leadership; iii) Planning Steps of Problem solving Conference, iii) Responsibilities of a leader during Problem solving conference.
D) Interviewing: i) Definition, ii) Responsibilities of interviewer and interviewee, iii) Interview evaluation